A business can’t be successful for very long without organization and quality employees.
If you have great people with no system, you will end up with hard workers who aren’t sure if they are working toward the company goals. If you have a great system, your business will be set up to run smoothly, but if there are no people willing to work toward the goals, even an amazing system will eventually fail.
If you only have a good system or only good people, the good will outweigh the bad; for a while. Eventually, all the little mistakes will kill a company. Kill might be too strong of a word, but the small things will lead to stagnation. Stagnation will lead to a slow backslide, which will eventually lead to a slow death.
There, that sounds better.
The Importance of Systems
Systems are a set way of doing things within a business.
A quick list of systems to have in place:
- Marketing
- Leads
- Follow Up
- Meeting Flow
- Cleaning
- Opening and Closing
- Programing
- Training Clients
- Training Coaches
And the list could go on.
Systems give an organization its unique look and feel.
When systems are followed things run smoothly, the organization thrives. When systems are not followed, either by just one person or a group of people, this will: 1. look out of place and be bad for the brand you’ve created; 2. cause disruptions through the whole organization if it’s not corrected.
I like to think of a company like the human body: when it functions well you feel great. But, if someone comes in and does not follow the system, it’s like a virus. When your body has a foreign object introduced to it the body quickly finds it and kills it so the system will not be disrupted.
This is a little extreme but there are some strong similarities. You have to hold people to the system if you want the organization to thrive. If they keep doing their own thing this could slowly spread to the rest of the organization.
That is why training people is so important; no matter how good the person is, they will start changing the system overtime if they don’t have a clear understanding of how the system works.
Systems can change over time. This should be done with a methodical approach and must align with the organizations’ vision and goals. If a change happens too fast or at too large of a scale it could lead to trauma.
Closing
Systems define and shape an organization’s look and feel.
With good systems, the organization will run smoothly.
People must be trained and retrained to ensure quality work.
Systems will change over time and that is ok as long as it fits the goals and the vision of the organization.
Next, we will talk about the steps to creating and implementing good systems.
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