I was having a conversation with a friend recently. I said to them, “I really like learning about good customer service, but I don’t always enjoy the thought of doing it.”
I was having a conversation with a friend recently. I said to them, “I really like learning about good customer service, but I don’t always enjoy the thought of doing it.”
“It’s because you’re a student of customer service,” they said.
That phrase stuck with me, “A Student Of.”
Being stuck in the student mindset will get you nowhere. Students don’t produce any tangible things. They are gaining knowledge or consuming, but they are not putting that knowledge into practice or creating something.
That is what I was doing. I was learning about these great organizations with topnotch hospitality and customer service and not changing my actions. The most successful students don’t learn to get an “A” on the test, the most successful students take what they learned a go try it out and learn what really works.
There is a time to learn and be a good student, and you also have to take what you learned and put it to good use.
Or put another way. You need to get off your parent’s couch and get a job.
3 Tips to Start Creating
- After you get done reading, ask yourself these two questions: “What did I just learn?” and “What I am going to start doing differently?”
- Take one idea you recently learned about. Try it on for the next week. If you like it, keep doing it, if not stop and move on.
- When you read a new idea that seems too different, and you want to say “that would never work,” ask instead, “what would it look like if I did do that?”
Your Fitness Sherpa
